- We have a no questions asked, hassle-free 30-day return policy.
- If you request a return within 30 days of purchase, a return shipping label will be emailed to you. We do not mail physical labels.
- Please order small quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
- Returned merchandise needs to be in original packaging and condition.
- Make sure to include all materials, manuals, instructions, etc.
- Returns to the US and Canada will receive a USPS label for small orders and a UPS label for large orders. All other international returns (regardless of size) will receive a UPS label.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
USA: Constructiv Works Inc. 603 Cherry Street, Sumas, Washington, 98295
Canada: Constructiv Works Inc. 34251 George Ferguson Way, Abbotsford British Columbia, Canada V3G 2H4.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
USA: Constructiv Works, Inc. 115 First Street, Sumas, Washington, 98295
Canada: Constructiv Works Inc.304 32025 George Ferguson Way, Abbotsford British Columbia, Canada V2S 2N6.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more details on our refund policy please contact us at 888-998-0565 or firstname.lastname@example.org.